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FRACAS Workflow

Relyence FRACAS was designed and built from the ground up based on the knowledge that no Failure Reporting, Analysis and Corrective Action (FRACAS) processes are the same. You need a FRACAS tool that can be tailored to your requirements, and not vice-versa. You can use one of our built-in 8D, DMAIC, or PDCA templates, customize a template to suit your needs, or even create a completely unique process for issue management. Relyence FRACAS can be used to aid in your compliance with various domestic and international standards such as ISO-9001 and ISO/TS 16949. 


Start with one of the built-in problem solving processes, edit it as you desire, or create an entirely custom process.

Built-in and Custom Processes

Relyence FRACAS provides out-of-the-box functionality to allow you to get your issue management process up and running in no time. Our built-in process control templates are based on commonly used and widely accepted workflow standards for incident and problem tracking, including 1-step and 3-step Incident Management, 8D Problem Solving, DMAIC Improvement Cycle, and the PDCA (or Deming) Cycle. For quick startup, you can use our templates as is. If you prefer, you can customize any of our built-in templates as you require. And for maximum flexibility, you can easily create a completely customized process with our intuitive Process Designer. The good news is that even as your process grows and changes, you can modify your Relyence FRACAS system on-the-fly at any point!


8D Support

The 8D (Eight Disciplines) model is a well-known and commonly used methodology for the handling and management of complex issues. 8D is often used by engineers and quality-driven organizations to help to identify, correct, and eliminate recurring issues. The 8D Problem Solving process offers a measurable, established approach to corrective action management and significantly aids in product and process improvement initiatives. The 8D process steps are:

  • D1: Establish the Team
  • D2: Describe the Problem
  • D3: Containment Action
  • D4: Root Cause Analysis (RCA)
  • D5: Corrective Action
  • D6: Implement and Validate
  • D7: Prevent Reoccurrence
  • D8: Close Out
8D (Eight Disciplines of Problem Solving) provides a straight-forward way to solve complex problems.

8D (Eight Disciplines of Problem Solving) provides a straight-forward way to solve complex problems.


Six Sigma's DMAIC and the Deming PDCA processes are built-in.

Six Sigma's DMAIC and the Deming PDCA processes are built-in.

DMAIC and PDCA

Along with support for 8D, Relyence FRACAS also offers built-in support for DMAIC and PDCA process improvement methods. DMAIC (Define, Measure, Analyze, Improve, Control) is a business improvement process associated with Six Sigma practices. PDCA (Plan-Do-Check-Act), also referred to as the Deming cycle, Deming circle, or Shewhart cycle, is a continuous improvement (CI) methodology for products or processes. Adopting any of these process control formats will greatly enhance your FRACAS procedures. With Relyence FRACAS, you can employ one of these processes as defined, or modify them to suit your needs. 


Your Unique FRACAS Process

You may simply want to define your own FRACAS process based on your internal operations. Relyence FRACAS handles this with ease. Using the intuitive Relyence Process Designer, you can quickly create your own forms and tables, define the information you want to capture and record, and even layout the exact step-by-step process workflow you want to use. Relyence FRACAS allows you to continually modify your process once established, providing you with ultimate flexibility and adaptability.

Start with one of the built-in processes or create your own using Relyence's Process Designer.

Start with one of the built-in processes or create your own using Relyence's Process Designer.


Relyence CAPA can be used effectively to support your ISO-9001, ISO/TS 16949, and other quality practices.

Relyence CAPA can be used effectively to support your ISO-9001, ISO/TS 16949, and other quality practices.

Supporting Quality Standards

One of the goals of any FRACAS system is to aid in continual improvement efforts and support quality control measures. No matter what quality improvement mechanism your organization chooses to use, or uses for compliance purposes, Relyence FRACAS can be an integral component. Some US and international methodologies Relyence FRACAS can be used in conjunction with include: 

  • ISO-9001
  • ISO/TS 16949
  • ISO 14001
  • AS 9100
  • 21 CFR Part 820
  • Six Sigma
  • Lean Manufacturing
  • APQP
  • CMMI
  • and more...

Information at Your Fingertips

Relyence FRACAS encapsulates and presents the information critical to your problem management process in a variety of formats allowing you to work effectively. All your data views can be customized to your preferences, and all views include powerful filtering and sorting capabilities. Reports are completely customizable as well. Some of the data viewing features Relyence FRACAS supports include:

  • Table View: a high-level, filterable, sortable view for easy analysis of all of your data,
  • Form View: a detailed view for clear and simplified data entry, 
  • Dashboard View: a high-level, graphical view with visual impact.

Incidents and Problems both have a quick toggle between the Table and Form Views of your data.