Workflow Steps

Your Relyence FRACAS Workflow is controlled automatically for you when you establish your Incident and Problem process management step flow. For example, if you utilize the built-in 8D Problem Workflow for problem handling, your Workflow will reflect the 8D process from Establishing the Team (D1) to Close Out (D8). Or, if your elect to use the Six Sigma DMAIC, your Workflow will reflect the 5 step process from Define (Step 1) to Control (Step 5). The Relyence FRACAS Workflow steps are completely customizable, so if you use one of our out-of-the-box processes, customize an out-of-the-box process, or create a completely custom process, the Workflow Editor automatically adapts and controls your workflow process accordingly.

Approval Process

Relyence FRACAS supports Approvals as a mechanism for you to control your FRACAS Workflow process. If Approvals are not enabled, then any team member with permission to access your Relyence FRACAS Analysis can move an Incident or Problem forward and back through the Workflow process. When Approvals are enabled, Incidents or Problems cannot be advanced to the next step in your process until approval is received. You define which process steps require Approval to advance, who is allowed to Approve, as well as Approval Due Dates. Relyence FRACAS automatically handles requesting approvals as necessary, advancing the workflow upon approval, and tracking the cause of rejection if approval fails.

Notifications

Relyence FRACAS enables you to set up a variety of Notification emails to be sent to team members to notify them of important events in your FRACAS process. Notifications are an important element in keeping team members informed about events that occurred, upcoming due dates, overdue actions, etc. You can customize Notifications completely to your requirements: select which team members receive the Notification, the subject of the email, and body text of the email message. Messages can include links to the appropriate failure report, so recipients can click and be taken directly to the appropriate incident or problem.

You can customize a variety of Notifications:

• Send a Notification when the Workflow Step either advances or regresses to another Workflow Step.
• Send Notifications on a recurring basis depending upon scheduling selections.
• Send a Notification when an Incident or Problem is approved.
• Send a Notification when an Incident or Problem is rejected.
• Send a Notification when approval is requested.

For recurring Notifications, you can enter the start and stop dates, and the frequency of the Notification.